Our Return & Refund Policy

At Sparlo, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Below, you’ll find all the details about our return and refund process.

Unsatisfied with Your Purchase?

If your product doesn’t meet your expectations, please contact us at [email protected]. Include a clear photo of the item and a brief explanation of your concerns. Our team will review your request and guide you through the next steps.

  • Requests must be made within 14 days of receiving the item.
  • We’ll work to resolve your issue promptly and ensure a better experience.

Damaged or Defective Items

If you receive a damaged or substandard product, let us know immediately. We take full responsibility for any issues arising from production or shipping.

  • Provide clear photos of the issue, including tags or visible flaws.
  • We’ll arrange a replacement or refund without requiring you to return the item.
  • This policy covers manufacturing defects only and excludes damage from accidents, improper handling, or wear and tear.

Order Not Received

If your order is delayed beyond the estimated delivery time, contact us with your order details. We’ll prioritize your case and offer a refund or replacement.

  • Claims must be submitted within 2 months of placing the order.
  • Refunds typically take 5–10 business days to process, depending on your bank.

Refund Timeline

Refunds are issued to the original payment method. Processing times vary based on your financial institution:

  • Credit Card: Up to 10 business days
  • PayPal: 3–5 business days

If you don’t see the refund after the stated period, please contact your bank or card issuer.

We value your trust and are committed to resolving any concerns quickly. For further assistance, email us at [email protected]. Thank you for choosing Sparlo!

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